H-E-B and Favor team up to support seniors

H-E-B and Favor team up to support seniors

New delivery program developed to offer a safer shopping solution for seniors across Texas

Update: H-E-B and Favor have discontinued the Senior Support phone line and Easy Ordering and Delivery website.

You can still order groceries for home delivery or free curbside pickup anytime at HEB.com or get up to 25 items delivered in 2 hours or less with Express Delivery powered by Favor.

If you are unable to shop in store or place an order online, or need food assistance, you can also view a list of available resources by region at favordelivery.com/seniors.

LEARN MORE

Seniors will be able to place orders from a curated list of grocery essentials via a dedicated Senior Support phone line, or through Easy Ordering and Delivery at the Favor app, or favordelivery.com.

The Senior Support Line will be staffed with volunteers to accept and process orders over the phone from 9 a.m. to 12 p.m., Monday through Friday. To access the Senior Support Line, call 1–833–397–0080.

“There’s no such thing as being too cautious with our seniors at this time. We heard from our customers loud and clear, and we’re ready to offer an easy, convenient solution to serve seniors while keeping them safe. Together with Favor, H-E-B is committed to helping Texans get the products they need while slowing the spread of coronavirus in our communities.” — Martin Otto, H-E-B chief operating officer

Frequently Asked Questions

What is it?

The H-E-B & Favor Senior Support Program is a new delivery option designed to offer a safer shopping solution for seniors across Texas. H-E-B and Favor have launched a simple, affordable program to offer contactless delivery of essential food and supplies to seniors where they are safest — at home.

Who is it for?

The H-E-B & Favor Senior Support Program is available to seniors aged 60 and older to serve every H-E-B in Texas.

How does it work?

Seniors will be able to place orders from a curated list of grocery essentials via a dedicated Senior Support phone line, or through Easy Ordering and Delivery a favordelivery.com.

The Senior Support Line will be staffed with volunteers to accept and process orders over the phone from 9 a.m. to 12 p.m., Monday through Friday. To access the Senior Support Line, call 1–833–397–0080.

Once an order has been placed, a Favor Runner will personally shop for the items at H-E-B and deliver them within a few hours. To promote social distancing and limit exposure, all Favors will be dropped off at the customer’s doorstep.

Are there any restrictions?

Seniors will be able to select items from a curated list of generic products (such as milk, eggs, and bread), as well as add custom items to their order. There is currently a 25-item limit per order. In addition, substitutions may be offered based on product availability.

How much does it cost?

To keep this service affordable for those most in need, H-E-B and Favor will waive all delivery and service fees for orders placed by phone, or directly via the favordelivery.com/easyorder until September 30. Instead, all orders will include a $10 tip, which goes entirely to the Favor Runner, who will personally shop and deliver the items.

When and where will this program be available?

Seniors can order through Easy Ordering and Delivery at favordelivery.com, or call the Senior Support Line from 9 a.m. to 12 p.m., Monday through Friday The program is currently available to seniors who live within eight miles of an H-E-B.

You can still order groceries for home delivery or curbside pickup anytime at HEB.com or get up to 25 items delivered in 2 hours or less with Express Delivery powered by Favor.