Favor is the food delivery app made by Texans, for Texans, and data is at the center of everything we do. The appetite for reporting and analysis increases each day as we grow and improve our programs, platforms, products, and features for our community of customers, Runners (that’s what we call our delivery drivers), and restaurant partners.
We are looking for an Analyst to join our Business Analytics team. In this role, you will leverage first- and third-party data to generate insights about our customers, Runners, restaurant partners, and products. You’ll form strong relationships with the internal stakeholder teams you support and ultimately help drive strategy and success for their respective area. Title and compensation will be informed by experience level.
What you'll do:
- Drive the business forward by defining and capturing key performance indicators (KPIs) that measure the impact of specific product features, programs, and operational initiatives
- Develop and maintain a suite of self-service reporting that puts the most critical KPIs in the hands of your stakeholders
- Analyze existing business processes and strategies for optimization opportunities
- Develop and communicate recommendations to stakeholders and partner with them on successful implementation
- Leverage customer, Runner and marketplace data to make recommendations for best-in-class experiences
- Analyze app features and user behavioral data to understand how we can influence customer purchase decisions through various merchandising and pricing levers
- Identify and resolve gaps in data completeness and accuracy to continually improve our data ecosystem
- Grow the collective Business Analytics team knowledge base through process documentation and technical mentorship
Skills you have:
- A relevant degree or comparable formal training, certification, and/or work experience
- At least 2–4 years of experience working in an analytical role
- Intermediate to expert SQL skills, preferably with large datasets
- Proficiency in multiple tools and scripting languages (Python, R, Excel, etc.)
- Familiarity with statistical concepts and A/B test design
- Experience with business intelligence software like Looker, Tableau, or Domo
- Experience with client-side analytics like Google Analytics and Firebase
- Effective written and verbal communication skills, particularly in a presentation setting with an audience of varying technical knowledge levels
Who you are:
- You are detail oriented. You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation, and ongoing stewardship. You think two steps ahead to identify potential roadblocks and have contingency plans to address them.
- You are narrative oriented. You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings. You communicate results effectively to audiences at all levels of the organization.
- You are action oriented. You are always up for a challenge and view reporting and analysis as an opportunity to recommend tactics and strategies that make the business better. You are open to feedback in the interest of delivering continually better output and growing as a professional.
- You are teamwork oriented. You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency, and world-class output.
Life at Favor:
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer.
Flexible work options:
We have team members spread across Texas and beyond - some work from the office, some from home, and some a mix of both! We believe in fostering an inclusive and flexible work environment that supports our diverse workforce.
At this time, we are not able to support employment in the following states: Arizona, California, Colorado, Connecticut, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Vermont, and Washington. If you are located in one of these states but are open to relocation, we welcome your application!
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