Full Time - Houston, TX
At Favor, Runners are the lifeblood of our company, at the core of what we are and what we do wouldn’t be possible without them. To truly deliver on being a personal delivery assistant, we start by building a community. It’s what makes us different.
Favor is looking for a motivated and organized Community Expert to join our team in the Houston,TX area. In this role, you will be the face of Favor, meeting with applicants and current Runners at our local Clubhouse and preparing them for the exciting deliveries ahead. You will be responsible for supporting on-boarding activities, providing a world-class experience, and representing Favor at local events. If you enjoy working with people, are a self-starter, have a great sense of humor, and if the thought of helping Favor continue to grow sounds exciting, we would love to meet you!
- Guide drivers through the on-boarding process whether in person, at an event, or via email
- Support Runners with your knowledge of both the local market and the Favor platform via phone, text & email
- Contribute to the Clubhouse operations by performing inventory, organizing gear, etc.
- Represent the Favor brand through community events and outreach.
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- Demonstrated ability to prioritize multiple concurrent tasks in a time-sensitive environment
- You are a self-starter; you are willing to work hard to achieve and exceed set targets
- You are an innovative thinker with an ability to look for opportunities to optimize the team’s process and operations
- Highly adaptable; you welcome change and the opportunity to influence the future of our organization
- Requires standing for long periods of time (Favor will make accommodations for qualified individuals with disabilities)
- Bilingual (Spanish speaking) preferred
- Flexible schedule: this is a full-time hourly role that will require some nights and weekends as well as occasional travel
- Bonus points if you love the on demand industry so much that you're not just a customer but a Runner too!