Business Analytics

Head of Business Analytics (Director/Sr. Director)

Full Time - Austin, TX

Data is at the center of everything Favor does. The appetite for reporting and analysis grows each day as we grow and improve our programs, platforms, products and features for our community of customers, runners and merchant partners.

As the Director of Business Analytics, you will lead a team of high-performing analysts in support of Favor’s strategic initiatives. Through your team, you will drive data-backed decision making to grow Favor’s reach and volume and to optimize service and user experience. You put people first. You have a passion for growing and developing a world class BA team, collaborating and building relationships with partners across the business, and having an impact across our community of customers, runners and merchant partners by harnessing the strategic power of data.


  • Build and lead a team of analysts and managers to support the reporting, analysis and experimentation needs of our Marketing & Growth, Product & Engineering, Merchandising & Content, Operations, Support, Sales, and Finance teams. 
  • Partner with stakeholders to understand their business objectives and collaborate on KPI selection, performance measurement, opportunity identification, strategic planning and general analysis work.
  • Identify the functional and domain areas of expertise needed to best support the business, and ensure these capabilities are developed within the BA team.
  • Oversee a best-practices experimentation program to measure the impact new features have on Customer and Runner behavior while fostering a culture of statistical rigor and data-based decision making. 
  • Implement and maintain a self-service reporting & visualization platform to support the real-time and near real-time data needs of 350+ employees and 5,000+ merchant partners. 
  • Create an inspiring and empowered work environment for business analysts to thrive including defining clear career paths and identifying individual growth opportunities.

Skills & Qualifications:

  • A related degree or comparable formal training, certification, or work experience. 
  • 10+ years of experience in the analytics space and 5+ years of experience leading teams.
  • Demonstrated track record of creating strategic relationships across the business while driving alignment on high-priority, high-visibility initiatives.
  • Expert in organizational design and building a centralized BA team with a diverse range of business domain expertise.
  • Experience with business intelligence software, such as Looker, Tableau, or Domo. Experience with client-side analytics, like Google Analytics and Firebase.
  • Familiarity with DW design, ETL processes and data governance best-practices. 
  • Familiarity with experimentation frameworks and statistical concepts related to A/B and multivariate testing. 
  • High proficiency in relational DB and query languages (e.g. SQL, Athena, Spectrum). 
  • Familiarity with R / Python. 
  • Effective written and verbal communication skills, in particular storytelling with data in a presentation setting. 
  • Servant leadership with strong collaboration within and across functional departments.

Ideal Candidate:

  • Detail-oriented -- You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation and ongoing stewardship. You think 2 steps ahead to identify potential roadblocks and have contingency plans to address them. 
  • Narrative-oriented -- You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings. You communicate results effectively to audiences at all levels of the organization. 
  • Action-oriented -- You are always up for a challenge and view reporting and analysis as an opportunity to recommend tactics and strategies that make the business better. You are open to feedback in the interest of delivering continually better output and growing as a professional. 
  • Teamwork-oriented -- You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency and achieving world-class outcomes. 
  • Organized -- You can manage a large queue of project work while actively working with stakeholders to prioritize and set expectations on deliverables.

Life at Favor:

  • Benefits -- We offer premium health, vision, dental, life, and 401(k) options. We also offer Favor delivery credit and H-E-B discounts! 
  • Time-Off -- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
  • Learning & Development -- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators.
  • Community -- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, happy hours, and regular connection opportunities.
At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.   
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