IT Systems Administrator

Full Time - Austin, TX

Favor is looking for an IT Systems Administrator who will work with our internal teams to improve the systems we work with on a daily basis. You will be responsible for designing, developing, and maintaining corporate IT, including automation, device management, account management, wireless systems, office networking, audio and video conferencing, facilities technology, and more. The right candidate needs to be in the Austin area with ability to work from the office two or more days per week with ability to come on short notice as needed.

What you’ll do:

  • Provide support for macOS systems, including configuration, troubleshooting, software installation, and hardware maintenance
  • Evaluate and integrate new technology at Favor
  • Spec and maintain computers for all team members
  • Provide technical support to team members.
  • Work with surrounding teams to implement systems
  • Work with counterparts at H-E-B to ensure proper functioning of our shared office network
  • Diagnose and repair hardware and equipment
  • Create and update detailed documentation for our processes

Skills you have:

  • A relevant degree or comparable formal training, certification, or work experience
  • 4+ years of IT experience
  • Ability to work individually and as part of a team
  • Knowledge of TCP/IP networking, Linux, Windows, OS X, macOS 
  • Independent ability to research technical problems and devise innovative solutions
  • Interest in learning and taking on increasingly complex tasks
  • Strong organization skills and a detail-oriented work ethic
  • Willingness to work flexible/odd hours at times, based on needs
  • Ability to crouch beneath desks for workstation installation 
  • Ability to regularly lift >50 pounds 
  • Ability to work on ladders for wireless system maintenance, etc.
  • Comfort with OS X, Windows, macOS
  • Experience with Google Workspace Enterprise (Gmail, Drive, Docs, Sheets, Slides)
  • Experience with Freshservice
  • Experience with Jamf Pro is a plus
  • Proficiency in scripting and programming languages (Swift, BASH, and Python) is a plus

Who you are:

  • You are comfortable in an open office environment
  • You enjoy interacting with people in person and over video conference, phone, email, and chat
  • You have strong written communication skills
  • You exhibit keen attention to detail
  • You persevere in the face of challenges with a positive, can-do attitude
  • You live in the Austin, Texas area and are able to work a full day from the office two days per week
Life at Favor:

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 

Flexible work options: We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. We support a hybrid environment based on the role and location, and no matter where you work, we foster an inclusive and flexible environment to support our diverse workforce.

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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