Senior Product Manager, Delivery Quality

Full Time - Austin, TX

Favor is committed to building a world-class team that shares a passion for products that make a difference for our users and our business. Do you get a thrill when you make an impact on hundreds of thousands of users? Do you want to work for a purpose- and values-driven company in a high-growth environment? Are you excited by the types of challenges that arise in a three-sided marketplace?

As a Senior Product Manager at Favor, you will play a critical role in building products that bring fast, fresh delivery to Texans far and wide. Our senior product managers are user-driven, creative problem solvers who serve as strategic partners to people across the company. They are embedded into an engineering squad and are responsible for setting their domain’s vision and strategy, determining what’s on the roadmap, and supporting the squad in day-to-day execution.

The Senior Product Manager, Delivery Quality will be responsible for ensuring Favor customers and partners receive the highest quality service from Runners (that’s what we call our delivery drivers). They will ensure an in-app experience that makes it easy to do the best for our customers and deliver creative solutions that incentivize a level of service that differentiates us from our competitors. This role will also be a key partner to H-E-B, delivering on joint quality initiatives that will continue to elevate and distinguish our H-E-B home delivery product and service.

What You'll Do

  • Independently own all aspects of product management within your domain, including vision, strategy, roadmap, delivery, experimentation, organizational readiness, and outcomes
  • Manage multiple projects at any given time, often with heavy cross-team collaboration and dependency management
  • Work cross-functionally with stakeholders, external partners, and executives to build support for the product vision and roadmap you create
  • Deeply understand the competitive market, user needs, technology landscape, and product data and analytics to make sound decisions about what to prioritize 
  • Partner with user research, design, engineering, and stakeholders to develop solutions to important problems facing our users and business
  • Lead the product development lifecycle, working with designers and engineers to produce a groomed, prioritized backlog of user stories
  • Expertly break down complex initiatives into incremental milestones we can deliver
  • Serve as a trusted subject matter expert for team members in product, engineering, and beyond
  • Foster user-centricity and relentlessly advocate for customers, Runners, restaurants, and stores
  • Communicate effectively to people at all levels of the company
  • Set the standards for best product management practices for more junior members of the Product team

Skills You Have

  • 5+ years of experience in product management
  • An ideal candidate has experience launching products at scale within an agile software development environment, managing mobile development, developing external partner relationships, owning an integration product or working with third-party integrations, and managing complex cross-team deliveries
  • Experience working directly with engineers, designers, business analysts, and data scientists—and an ability to “speak their language” when needed
  • A deep understanding of technical implications and ability to leverage this knowledge in roadmap planning 
  • A demonstrated ability and confidence to lead and drive alignment across cross-functional teams, including navigating ambiguity and adversity
  • Excellent communication, presentation, and organizational skills
  • Strong attention to detail
  • A degree in computer science, business, or a related field is a plus, but not required

Who You Are

  • You thrive leading in a fast-paced, regularly changing environment. You turn chaos into order and you love doing it. People look to you for guidance in times of turmoil. 
  • You are most comfortable when there’s too much to do. You aren’t easily overwhelmed and you prioritize tasks naturally. You are not afraid to focus on one thing at a time when it’s needed.
  • You have a high dynamic range. You can see the big picture and are also comfortable diving deep into the details. You are not above rolling up your sleeves and doing the grunt work.
  • You love great products. You are excited by thoughtful design and appreciate attention to detail and fine craft. 
  • You are confident but humble. You are able to make decisions with the wisdom to change course as soon as needed. You can collaborate with a diverse group of individuals without drama.
Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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