Sr. Engineering Manager, Platform & Infrastructure

Full Time - Texas

The Engineering team supports Favor’s mission to bring fast, fresh delivery to Texans far and wide. The Favor technology platform is the engine behind the business that enables our Runners (that’s what we call our delivery drivers) to deliver millions of Favors. Our technology efficiently manages the real-time assignment of Favors, facilitates communication between customers, Runners, and Support team members, and keeps mobile applications in sync.

At Favor, we are committed to building a world-class team that shares a passion for products that make a difference with modern, clean code. Do you get a thrill when you make an impact on hundreds of thousands of users? Do you want to work for a purpose- and values-driven company in a high-growth environment? Our team creates the tools and applications necessary to connect our customers, Runners, merchants, and Support team members. 

As a Senior Engineering Manager at Favor, you will be responsible for a team of engineers who build applications, services, and cloud infrastructure for our product portfolio across multiple platforms, including microservices, web, iOS, and Android. You will work closely with engineering and product leadership to instill a culture of quality and iterative development across all engineering disciplines and increase the quality, confidence, and reliability of everything we build. 

What you'll do:

  • Manage a team of individual contributors, having responsibility for one-on-one meetings, regular feedback, performance management, and career development
  • Understand and apply fundamentals of the business to ensure the technical roadmap aligns with business opportunities
  • Facilitate goal creation for the broader function and work with other managers to set and support team-level goals 
  • Identify and implement enhancements to standards, processes, and tools 
  • Evaluate new technology solutions and partnerships to accelerate the engineering and product organization
  • Utilize strong leadership skills to push the platform vision forward with high levels of adoption, working with various engineering leaders to quantify problems and deliver value-producing results
  • Participate in architectural design and coordinate with other software engineering managers as needed for a consistent approach within the suite of applications
  • Consistently strive to improve collaboration and communication
  • Partner with leaders to identify and plan capabilities required to meet customer needs
  • Empower teams to deliver their very best work

Skills you have:

  • A relevant degree or comparable formal training, certification, and/or work experience
  • 6+ years of experience as an individual contributor in an engineering role
  • 5+ years of experience leading high performance engineering teams
  • Experience mentoring, motivating, and leading a team through successful software projects
  • Experience setting business expectations and scope as well as providing technology recommendations
  • Experience or familiarity with one or more of the following technologies: PHP, Kotlin, Scala, Python, Java, Node.js, React, MySQL, Kafka, Docker, Kubernetes, Terraform, AWS, Elasticsearch, XCUITest, Selenium, JUnit, NUnit, or Espresso
  • Comfort working in a Linux production environment
  • At-scale experience with containers and container orchestration platforms such as Docker and Kubernetes
  • Experience with automation/configuration management (Terraform, CloudFormation, CDK)
  • Technical expertise in Platform, specifically DevOps, SRE, and Cloud Infrastructure
  • A track record of timely delivery of high-quality software
  • Excellent problem solving, issue identification, and technical documentation skills
  • Ability to communicate with cross-functional teams about engineering topics such as system architecture, API design, product roadmaps, and resourcing
  • Excellent written and verbal communication skills
  • Ability to operate with minimal direction to drive large-scale initiatives
  • Ability to identify team and functional area challenges, gaps, and opportunities for improvement, then proposing solutions, getting buy in, and executing on change initiatives

Who you are:

  • You have a passion for mentorship, guidance, and direct person-to-person interactions that create strong bonds among teams and individuals
  • You care deeply about people and helping them become their best selves
  • You appreciate simple design
  • You like working with other engineers in a collaborative and iterative environment
  • You have experience in both a high-growth startup and a growing medium-sized company
  • You love to learn and teach equally and possess a growth mindset
  • You communicate well with technical and non-technical stakeholders
  • You actively participate in local development or open source communities
  • You have worked with public cloud providers and cloud native application development
  • You love to write clean, well-tested code (coding is not required in this role but there will be opportunities to get your hands dirty if desired)
Life at Favor

Where you'll work: This role can be hybrid or remote, depending on the team member’s location. If you live in Austin, Texas, we ask that you work from home roughly three days per week and work at our HQ for the remaining work days. If you live outside of Austin, you will primarily work from home, with the opportunity to travel to Austin for company-wide events. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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