Product

Sr. Product Designer, Consumer

Full Time - Austin, TX

Favor is seeking a passionate Product Designer to define how on-demand delivery works for customers, Runners (that’s what we call Favor delivery drivers), restaurants, and stores. As a member of Favor’s Product team, you’ll craft experiences that help customers find what they want, when they want it. We’re a close-knit team of designers and product managers guided by a collaborative, iterative, user-centered design process.

What you'll do:

  • Develop a deep and nuanced understanding of the customer experience
  • Use best practices to design amazing experiences across a multitude of touchpoints
  • Serve as the expert on our 15 distinct iOS, Android, desktop web, and mobile web products 
  • Inform the company about the needs of our users through research
  • Identify problems, mock up solutions, and test with users until the product is great
  • Present your ideas regularly to creative peers, engineers, and key stakeholders (including senior leadership)
  • Work with cross-disciplinary partners to dig into issues, gather feedback, and design the right solutions

Skills you have:

  • A relevant degree or comparable formal training, certification, or work experience
  • 5+ years of experience in product design, experience design, user interface/user experience design, or a similar role
  • 2+ years of experience working for a consumer product company or similar company
  • A portfolio that demonstrates user-centered designs across a variety of mobile and web applications and experience designing products that users love
  • Expertise in figma and experience applying established design patterns to your work
  • The ability to describe the design choices you made in past projects
  • A core design skill set that includes wireframing, whiteboarding, strategy, and information architecture
  • The ability to think in both low and high fidelity and understand the impact of design on user experiences across an ecosystem of products
  • An appreciation for great product design and the ability to evaluate what makes an experience good or bad

Who you are:

  • You have an acute attention to detail and inconsistencies in products drive you crazy
  • You naturally speak on behalf of the user and seek data and evidence to support them
  • You crave constructive feedback because it makes you a better designer
  • You have excellent communication skills with an ability to explain and advocate for your work
  • You enjoy engaging with research and hearing from users/audiences directly
  • You are passionate about identifying and solving problems
Please link your portfolio and any required passwords.

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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